12/10/2023 0 Comments Engagex pills![]() The telecoms business currently continues to be led by etisalat by e& in e &’s home market, upholding the Group’s rich telecoms heritage, bolstering the strong telecoms network and maximising value for the Group’s various customer segments. Its strategy aims to accelerate growth through the creation of a resilient business model representing the Group’s main business pillars. ![]() Solution consultancy and developer advocacy ensure proper customer success management, and 24×7 customer support services ensure optimal service quality.Įtisalat Group has changed its brand identity to e&, effective from 23 February 2022. ![]() engageX will elevate the CPaaS ecosystem, building on strategic partnerships with industry leaders, end-to-end professional service including developers’ advocacy and consultancy,” said Salvador Anglada, CEO, e& enterprise.Īs part of its professional services, engageX enhances customers’ user experiences by identifying the existing communication channels and then assesses, co-creates and implements a seamless Omni-channel end-user journey that is specific to each customer type. “We are launching engageX, our CPaaS offering, to elevate the quality of customer experience provided by enterprises and government entities in the region. The engageX solution is in line with the e& enterprise vision to help businesses and governments embrace new technology, drive real transformation and create Intelligent Value, continuously adjusting the solutions provided to best suit the customer requirements. These capabilities include SMS, Voice, Video and Instant messaging. ĬPaaS solutions will witness an uptake with companies being able to add real-time communication capabilities to any pre-existing business applications by deploying application programming interfaces (APIs). The global CPaaS market is expected to grow by $10.19bn during 2022-2026, accelerating at a CAGR of 17.85 per cent. Gartner predicts that by 2025, 95 per cent of global enterprises will utilise API-enabled CPaaS offerings to uplevel their digital competitiveness. CPaaS entirely replaces legacy infrastructure and interfaces, considered a barrier for organisations hoping to provide quality communication services. Register now.ĬPaaS enables real-time communication capabilities with a cloud-based delivery model, which helps businesses to accelerate their digital transformation programmes by enhancing and personalising customer engagement. Are you interested in improving your numbers game? Making content optimised for maximum returns and engagement? Gain insight into measurement and managing metrics through content, data and technology, in a morning of networking and opinions at the next Campaign Breakfast Briefing. E& enterprise, part of e& (formerly known as Etisalat Group), today announced the launch of engageX, a growing Communications Platform as a Service (CPaaS) ecosystem that customises any end-user customer experience journey with seamless, multi-channel communications.
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